Shipping & Exchanges
We want nothing more than for you to be happy with your purchase! With that in mind, as a small, independently owned business we can only accept and offer exchanges or store credit on merchandise from our Wallflower Signature Collection.
All vintage items, home goods, accessories, lingerie, beauty products, international orders, sample sale items, and sale items over 30% are FINAL SALE.
All exchanges on items from our Wallflower Signature line must be approved via email within 72 hours of receiving your initial order and postmarked to us within 3 days of exchange approval. Please email firstname.lastname@example.org with your exchange requests.
To be eligible for an exchange, your item must be unused and in the same condition that you received it, with tags still attached. To complete your exchange, we require approval via email before you send back your package.
To exchange your product, please email us for approval. Once approved, please mail the merchandise to:
1176 Valencia St.
San Francisco, CA 94110
You will be responsible for paying for your own shipping costs for your exchange. Shipping costs are non-refundable, but we will happily ship the exchange to you at no charge. We will package and ship your exchange via USPS Priority Mail within 5 business days after receiving your returned merchandise. We will reach out via email with your tracking info once your exchange ships. If your desired item is unavailable in your size for exchange, we offer store credit to be used anytime with no expiration date.
If you are shipping merchandise over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for items that are lost or damaged during shipping.
- We offer exchange or store credit on sale merchandise below 30% off, including items purchased with a discount code
- Sale merchandise 30% off or more is final sale
- All lingerie, swimwear, socks, jewelry, homegoods, beauty products and vintage items are final sale
We ship items from our San Francisco store and our Los Angeles warehouse via USPS Priority Mail. If you purchase multiple items, they could potentially arrive at different times/dates due to shipping from different locations.
Orders will be shipped out within 3-5 business days. We will send a SHIPMENT CONFIRMATION message with your tracking number (domestic orders) or customs number (international orders) once your order has shipped. You can typically expect your package to arrive within 3-7 business days for domestic orders after receiving your confirmation. Please understand that we are a small business and do all shipping in-house. We do our best to ship your purchase immediately after your order is received.
INTERNATIONAL BUYERS are responsible for customs fees and all other fees imposed by your country. We will not falsify customs forms.
Please contact us at info@shopwallflower with SPECIAL REQUESTS before purchasing an item. We will do our best to accommodate your needs! Examples include:
-- expedited or specific delivery requests
-- adding insurance to a package
-- adding signature confirmation if you feel your shipping address is not secure
For CLOTHING, ACCESSORIES, SMALLS: We ship USPS priority mail and first class. Tracking is included in the price of domestic orders.
For FURNITURE: Please contact us for a shipping quote. We ship furniture to the United States only. We are unfortunately unable to accommodate international shipping of furniture at this time.
We are not responsible for damaged/lost packages and delays at international customs.
California residents will be charged sales tax. Orders shipping outside of California are not subject to tax.
We also offer free in-store pickup for local customers and free domestic shipping on orders over $100.
Please contact us at email@example.com for any questions regarding shipping or exchanges.